FAQ

About MasVida

What services does MasVida Health offer?

MasVida provides same-day delivery to the southeast U.S. MasVida makes equipment rental solutions simple and oxygen management easy.
• Durable Medical Equipment (DME) Rentals
• Oxygen Tank Rental Service
• Negative Pressure Wound Pump Rentals
• Respiratory Rentals: Ventilators, BiPAPs, and CPAPs

How does MasVida Health ensure reliable delivery?

MasVida Health has same-day delivery available for orders placed before 3 p.m. local time and offers 24/7 emergency service options. We ensure this through our robust infrastructure of distribution centers across the southeast U.S.

What is included in MasVida Health’s pricing model?

Here is an overview of our pricing model per program. All of our pricing is transparent and available in our contract and in our online customer portal (MasVidaConnect). You will know exactly the cost before you sign a contract or place an order.
· Durable Medical Equipment & Respiratory Rentals:
Majority of our DME and Respiratory rentals are available to rent at a PPD (price per day) rate. However, consumable single-use items are a one-time sales cost. Request an easy quote here.
· Oxygen Supply Management: Tanks + Refill + Delivery:
We have several options to customize this program to your need. However, our most popular is a flat cost per tank, per month. You can use our calculator here, or request a custom quote here.
· Negative Pressure Rental Program:
Most rental companies do a pump per day + cost of supplies + additional fees. MasVida provides a flat PPD (price per day) which includes all supplies needed for treatment + delivery or shipping. Our program makes NPWT management easy and cost effective. Our single-use pump options are a one-time competitive cost. You can request an easy quote here.

How can customers manage their rentals with MasVida Health?

Customers can use MasVidaConnect: our portal to manage rentals in real-time, access live on-rent information, and have complete transparency to facility spend.

What makes MasVida Health different from other providers?

You will experience reliable same-day delivery of essential medical equipment, including DME, respiratory, negative pressure, and oxygen tank rentals. Effortlessly manage all your rentals in real time through our easy-to-use portal.

Same-day delivery
Around-the-clock customer support
Complete transparency on all facility spend

How can I find out about career opportunities at MasVida Health?

We are always looking for dedicated professionals to join our team. You can find current job openings and apply online by visiting the Careers page on our website. We offer a supportive work environment and opportunities for growth and development.

How can I contact MasVida Health for more information?

For more information, you can visit our Contact Us page to fill out a form or call our main office at 877.790.5994. To get an easy quote for one of our services, you can visit one of the following pages:
• Durable Medical Equipment (DME) Rentals
• Negative Pressure Rentals
• Respiratory Rentals
• Oxygen Supply Management

Where are MasVida Health's services available?

Currently we provide all our rental programs (DME, Negative Pressure, and Respiratory) and our oxygen supply management program to six states in the southeast U.S.: Texas, Oklahoma, Louisiana, Georgia, Florida, and New Mexico. MasVida also provides national next-day shipping for our Negative Pressure rental program. You can view our locations here.

Portal Info

What is the MasVidaConnect (our online portal)?

Your one-stop software for easy management of your DME.

Complimentary for our customers: Enjoy exclusive access to this software for no additional cost.
Quickly and easily order equipment: Streamline your ordering process with just a few clicks.
View all spend at-a-glance: Monitor and manage your expenses with comprehensive visibility.

How do I register for the portal?

To register, visit this page, and our team will setup an account for you.

How do I login to the portal?

If you already have an account, you can login here. If you do not, you can register here.

What can I do on the portal?

Users can manage medical equipment, review rentals, billing, and documentation, request maintenance, and track services with real-time updates. You can request a demo of our portal and learn more about our rental programs by filling out this form.

Is the portal secure?

Yes, our portal is HIPAA-compliant. Because most of these transactions contain personal health information, we are diligent in adhering to applicable HIPAA regulations.

Can I access the portal anytime?

Yes, the portal provides 24-hour access, allowing you to manage your equipment and services anytime, anywhere.

Who can use the MasVidaConnect?

The portal is designed for both single-home and multi-home operators. Our portal is customizable to your needs, enabling you to manage all your rentals, access transparency, real-time on rent info, and pull reports in moments.

How does the portal improve operational efficiency?

The portal provides complete visibility of equipment, helping to avoid unused items, manage costs, and improve financial performance.

DME Rentals

What types of durable medical equipment does MasVida Health provide?

MasVida Health offers a wide range of durable medical equipment (DME), including mobility aids (wheelchairs, walkers, scooters), hospital beds, bariatric beds and lifts, oxygen equipment and tanks, CPAP/BiPAP/ventilator machines, nebulizers, ancillary supplies, and more. Our goal is to meet the diverse needs of your patients to ensure their comfort. You can view our full catalogue here.

What if my equipment needs repair or maintenance?

MasVida Health provides repair and maintenance services for all durable medical equipment rented through us. If your equipment requires servicing, contact our customer support team, and we will arrange for timely repairs or replacements as needed to ensure continuous and safe usage.

Is rental equipment available through MasVida Health?

Yes, we offer rental options for many types of durable medical equipment. Renting can be a cost-effective solution for temporary needs. Contact us to discuss rental availability, terms, and pricing.

How long does it take to receive my equipment after ordering?

If an order is placed before 3 p.m. during Monday-Friday, then we provide same-day delivery. In special circumstances or emergencies, we will do our best to deliver same-day if the order is placed after 3 p.m. or on weekends.

What if I need durable medical equipment on a temporary basis?

MasVida Health offers rental options for various types of durable medical equipment. This can be a cost-effective
solution for short-term rehabilitation or recovery periods. Contact us to learn more about rental availability and terms.

What should I do if I have issues with my durable medical equipment after delivery?

If you encounter any issues with your equipment, please contact our customer support team immediately. We are committed to resolving any problems quickly to ensure you have the functional equipment you need. Our support team is available to assist with troubleshooting, repairs, or replacements as necessary.

How can I learn more about durable medical equipment (DME) rentals at MasVida Health?

To learn more about our DME rental services offered by MasVida Health, you can request an easy quote here.

What does MasVida’s durable medical equipment (DME) rental program cost?

Majority of our DME and Respiratory rentals are available to rent at a PPD (price per day) rate. However, consumable single-use items are a one-time sales cost. Request an easy quote here.

How can customers manage their rentals with MasVida Health?

Customers can use MasVida Health’s online equipment portal to manage rentals in real-time, access live on-rent information, and have complete transparency to their spend.

Oxygen Supply Management

What is medical oxygen therapy?

Medical oxygen therapy is a treatment that provides extra oxygen to patients who have conditions that cause low oxygen levels in their blood. It helps improve oxygenation, making it easier to breathe andimproving overall health.

Who needs medical oxygen therapy or oxygen tanks?

Patients with chronic respiratory conditions such as COPD, emphysema, chronic bronchitis, or severe asthma, as well as those with heart failure, pneumonia, or sleep apnea, mayneed medical oxygentherapy.

How is medical oxygen therapy administered/used?

Oxygen therapy can be administered through several methods, including nasal cannulas, face masks, ortranstracheal oxygen therapy. The method depends on the patient’s specific needs and the healthcare provider’s recommendation.

How can I learn more about oxygen tank rentals at MasVida Health?

To learn more about oxygen tank rental services offered by MasVida Health, you can request an easy quote here.

What does MasVida’s oxygen tank rental program cost?

We have several options to customize this program to your need. However, our most popular is a flat cost per tank, per month. You can use our calculator here, or request a custom quote here.

How can customers manage their oxygen tank rentals with MasVida Health?

Customers can use MasVida Health’s online equipment portal to manage rentals in real-time, access live on-rent information, and have complete transparency to their spend.

Are there any side effects of using medical oxygen therapy?

While oxygen therapy is generally safe, some patients may experience dryness or irritation in the nose, skin irritation from the mask or tubing, or, in rare cases, oxygen toxicity if not used correctly. It's important to follow the prescribed oxygen flow rate and duration.

Negative Pressure Rentals

What is Negative Pressure Wound Therapy (NPWT)?

Negative Pressure Wound Therapy (NPWT) is a specialized medical treatment used extensively in the post-acute care setting, particularly in nursing homes, to manage complex wounds. This therapy involves the application of a sealed wound dressing connected to a vacuum pump. The controlled negative pressure, or suction, promotes wound healing by several mechanisms:

Fluid Removal: NPWT effectively removes exudate, blood, and infectious materials from the wound bed, reducing the risk of infection and the buildup of excess fluid, which can impede healing.

Edema Reduction: By removing excess interstitial fluid, NPWT decreases tissue edema, which enhances blood flow to the wound area, improving oxygen and nutrient delivery necessary for tissue repair.

Macro-deformation and Micro-deformation: The negative pressure induces a mechanical stretching (macro-deformation) and micro-deformation of cells, which stimulates cellular proliferation and theformation of granulation tissue, thereby promoting wound closure.

Enhanced Perfusion: The therapy improves microcirculation around the wound, facilitating the supply of oxygen and essential nutrients, which are critical for the healing process.

Reduced Bacterial Load: The sealed environment limits the exposure to external contaminants, and theremoval of exudate containing bacteria helps in lowering the overall bacterial load in the wound.

Promotion of Granulation Tissue: NPWT encourages the formation of granulation tissue, which isessential for the wound healing process, providing a foundation for the re-epithelialization.

Patient Comfort and Mobility: The sealed dressing and portable nature of many NPWT devices allow for greater patient mobility and comfort, which is particularly beneficial in a nursing home setting where maintaining patient activity is crucial.

In nursing homes, NPWT is particularly useful for treating pressure ulcers, diabetic foot ulcers, venousstasis ulcers, and surgical wounds. The therapy is typically managed by trained healthcare professionals who monitor the wound closely, adjusting the pressure settings and dressing as needed to optimize healing outcomes.

How does Negative Pressure Wound Therapy (NPWT) work?

NPWT works by placing a special dressing over the wound, which is then connected to a vacuum pump. The pump creates negative pressure (a vacuum) at the wound site, helping to draw out fluid and infection, reducing swelling, and encouraging blood flow to the area. This promotes faster healing by providing a conducive environment for tissue regeneration.

What type of wounds can be treated with Negative Pressure Wound Therapy (NPWT)?

NPWT can be used to treat a variety of wounds, including:

Chronic wounds, such as pressure ulcers and diabetic foot ulcers
Acute wounds, like surgical incisions or traumatic injuries
Partial-thickness burns
Flaps and grafts
Wounds with significant drainage or infection

Is Negative Pressure Wound Therapy (NPWT) painful?

Most patients do not find NPWT to be painful. Some discomfort may be experienced when the dressing is applied or changed, but the therapy itself is generally well-tolerated. Pain management strategies can be discussed with your healthcare provider to ensure comfort during treatment.

How can I learn more about Negative Pressure Wound Therapy (NPWT) at MasVida Health?

To learn more about NPWT and other wound care services offered by MasVida Health, you can request an easy quote here.

What does MasVida’s Negative Pressure Rental Program cost ?

Most rental companies do a pump per day + cost of supplies + additional fees. MasVida provides a flat PPD (price per day) which includes all supplies needed for treat + delivery or shipping. Our program makes NPWT management easy and cost effective. Our single-use pump options are a one-time competitive cost. You can request an easy quote here.

Respiratory Rentals

What respiratory therapy services does MasVida Health offer?

MasVida Health provides a comprehensive range of respiratory therapy rental equipment, including oxygen tank rentals, ventilator rentals, nebulizer rentals, CPAP/BiPAP rentals, and both free and paid patient education to ensure effective staff training.

How can I get started with respiratory therapy at MasVida Health?

To learn more about oxygen tank rental services offered by MasVida Health, you can request an easy quote here.

Who can benefit from respiratory therapy?

Respiratory therapy can benefit individuals with chronic respiratory conditions such as COPD, asthma, bronchitis, emphysema, and other pulmonary diseases. It is also beneficial for patients recovering from surgery or those requiring long-term ventilator support.

What measures are in place to ensure the safety and hygiene of respiratory equipment?

MasVida Health follows stringent protocols for the cleaning, disinfection, and maintenance of all respiratory equipment. We ensure that all devices meet the highest safety and hygiene standards to protect your patients’ health.

Can respiratory therapy help with sleep apnea?

Yes, respiratory therapy is highly effective in managing sleep apnea. We can equip you with CPAP/BiPAP rentals, which helps keep your patients’ airway open during sleep, reducing apnea episodes and improving sleep quality. We also offer education and support to help you adapt to and maintain treatment for your patients.

How can I learn more about respiratory rentals at MasVida Health?

To learn more about respiratory rental equipment offered by MasVida Health, you can request an easy quote here.

What does MasVida’s respiratory rental program cost?

Our respiratory rentals are available to rent at a PPD (price per day) rate. However, consumable single-use items are a one-time sales cost. Request an easy quote here.

How can customers manage their respiratory rentals with MasVida Health?

Customers can use MasVida Health’s online equipment portal to manage rentals in real-time, accessliveon-rent information, and have complete transparency to their spend.

FAQ for Veteran Affairs (VA)

What makes the NISUS Pump by Cork Medical a better choice for VA facilities than the KCI Pump in delivering Negative Pressure Wound Therapy (NPWT)?

The NISUS Pump by Cork Medical offers a lightweight, portable design that improves patient mobility and ease of use for healthcare staff. It provides customizable pressure settings for a wide range of wound types, making it a more versatile option than the KCI Pump. Additionally, the NISUS Pump is cost-effective and designed for durability, reducing the need for frequent replacements and repairs. These features, combined with MasVida Health’s seamless integration and ongoing support, make it a superior choice for VA facilities.

How does Negative Pressure Wound Therapy (NPWT) benefit wound healing in VA hospitals?

Negative Pressure Wound Therapy (NPWT) helps VA hospitals by accelerating the wound healing process through the application of controlled pressure to the wound site. This method removes excess fluids, reduces swelling, and promotes increased blood flow to the area, which supports faster tissue regeneration. For VA healthcare facilities, this means shorter recovery times, fewer complications, and improved patient outcomes.

Why should VA healthcare centers choose MasVida Health’s Negative Pressure Wound Therapy (NPWT) program over other providers?

MasVida Health’s NPWT program is tailored specifically for VA healthcare facilities, offering a streamlined, cost-effective solution that includes Cork Medical’s advanced NISUS Pump. Our program provides comprehensive staff training and 24/7 support ensuring your facility can implement NPWT easily and efficiently. Additionally, our partnership with Lovell Government Services ensures that our products and services meet the highest government standards, making us the clear choice for VA hospitals.

What are the key features of the NISUS Pump used in MasVida Health’s Negative Pressure Wound Therapy (NPWT) program?

The NISUS Pump by Cork Medical features a lightweight, portable design that allows for improved patient mobility and comfort. It offers customizable pressure settings for precise wound care management, an intuitive interface for easy operation by healthcare staff, and durable construction that ensures long-term use with minimal maintenance. The NISUS Pump is FDA approved and ideal for both acute and post-acute care settings.

What are the key features of the NISUS Pump used in MasVida Health’s Negative Pressure Wound Therapy (NPWT) program?

How does MasVida Health partner with Lovell Government Services to support VA facilities with Negative Pressure Wound Therapy (NPWT) solutions?

MasVida Health partners with Lovell Government Services to ensure that VA healthcare facilities have access to high-quality, compliant NPWT solutions. Lovell helps facilitate government contracting, ensuring that VA hospitals can easily procure MasVida’s NPWT program featuring Cork Medical’s NISUS Pump. This partnership ensures a seamless process for VA facilities, from implementation to ongoing support.

How does Negative Pressure Wound Therapy (NPWT) improve patient outcomes for veterans in VA healthcare facilities?

NPWT improves patient outcomes by accelerating wound healing, reducing the risk of infection, and promoting better tissue regeneration. For veterans in VA healthcare facilities, this translates to faster recovery times, reduced complications, and fewer hospital readmissions. By removing excess fluids and promoting increased blood flow, NPWT creates an optimal environment for wound healing, resulting in higher patient satisfaction and better overall health outcomes.

What are the advantages of choosing Cork Medical’s NISUS Pump for Negative Pressure Wound Therapy (NPWT) in VA hospitals?

Cork Medical’s NISUS Pump offers several advantages for VA hospitals, including its lightweight, portable design that enhances patient mobility, customizable pressure settings for treating a wide range of wounds, and a user-friendly interface that simplifies operation for healthcare staff. Additionally, its durable construction reduces maintenance and repair costs, making it a cost-effective choice for VA facilities. The NISUS Pump’s performance and reliability make it an ideal solution for providing high-quality NPWT in VA hospitals.

How does MasVida Health’s Negative Pressure Wound Therapy (NPWT) program help VA facilities reduce costs and improve wound healing efficiency?

MasVida Health’s NPWT program offers bundled pricing that makes budgeting easier for VA facilities, reducing overall therapy costs. The advanced features of the NISUS Pump, such as customizable settings and durable construction, minimize equipment turnover and reduce the frequency of therapy, freeing up valuable staff time and resources. These factors combine to improve wound healing efficiency, allowing VA facilities to treat patients more effectively while lowering operational costs.

What is the difference between the NISUS Pump and the KCI Pump in delivering Negative Pressure Wound Therapy (NPWT) for VA hospitals?

While both the NISUS Pump and KCI Pump provide NPWT, the NISUS Pump offers a more lightweight, portable design, making it easier for patients to move and transition between care environments. The NISUS Pump is also more cost-effective, with durable construction that minimizes maintenance and replacement needs. In contrast, the KCI Pump may be bulkier and less customizable in terms of pressure settings. For VA hospitals seeking a more flexible, affordable solution, the NISUS Pump is often the better choice.